For the benefit and peace-of-mind of our clients, this page briefly deals with the concerns that some web shoppers may have.
Shopping on the web has received some bad press in the past, yet percentage wise, fever fraudulent transactions are made via the web compared to other types of credit card transactions.
The billing at Esoteric Oils is attended to by the merchant company doing the processing and your credit card will be billed as "Sallamander Concepts, Cape Town ZA". This is the holding company of Esoteric Oils CC.
The billing amount is calculated daily to reflect the correct rate of foreign exchange, but clients should note that small differences can occur from the price quoted on the website and the amount billed on your credit card - the difference is normally a couple of cents and may be less or more than the website price.
The reason for this is that foreign exchange constantly changes and fluctuates, and depending on when the transaction is finalized by the banks, minor differences can occur.
If you do notice a couple of cents difference and would like a refund for this, please mail us your order number and the transaction details to our order and billing department.
A URL (a web page address) that starts with "https" instead of "http" indicates that secure encryption is in place. When shopping with us, you will see that when you are asked for your credit card details, that you will be on the Americart secure server, and that the web address starts with a "https" and a "lock" symbol will appear at the bottom of your browser window.
Please use your browser's back button to return to the previous page.
Placement of CCV numbers on Visa and MasterCard cards Placement of CCV numbers on Amex cards
We, like all Security conscious sites, are now requiring CCV numbers when orders are placed, as the credit card needs to be in the possession of the person placing the order.
People use their credit cards daily, and the credit card number, expiry date and billing name may be imprinted or electronically read by several companies and people during the course of one day.
To prevent and avoid this type of fraud, our secure shopping cart system also requires that the person placing the order has the credit card with them to supply the CCV number.
The CCV number is a 3-digit non-raised number printed on the back of the credit card - in the right hand corner of the signature strip.
Amex card CCV numbers are 4-digits long and are on the front of the card.
Visa and MasterCard
With SSL you are ensured that unwanted people cannot access your confidential information, nor abuse it.
We DO NOT add your mail address to any database or mailing list, should you send us any general queries to our e-mail box.
Should you have any queries regarding the way in which we control information, security and data on our website and in our offices, please mail us at firstname.lastname@example.org